Privacy Policy

Lusolar Imóveis (AMI 1234A) is the controller of personal data collected through this Website (contact forms, inquiries and similar technologies).

If you contact us about a property, we will process your data to reply and, where relevant, to follow up on your interest.

The data we process depends on how you use the Website. As a rule, we may process:

• Contact data — name, email, phone number and message when you send an inquiry;
• Inquiry context — the property or search of interest, and any information you choose to include;
• Technical data — IP address, device type, browser and logs needed to operate and secure the Website;
• Cookies — essential cookies and, if you have consented, analytics cookies. Details are in the Cookie Policy.

We are not required to collect data for mere browsing, beyond what is strictly necessary for the Website to function.

We process data for the following purposes:

• Responding to inquiries — steps at your request prior to a contract, or our legitimate interest in handling commercial contacts;
• Providing and securing the Website — legitimate interest in keeping the service safe and operational;
• Legal obligations — where the law requires it (for example retention periods or requests from authorities).

We do not use your data for solely automated decisions with legal or similarly significant effects.

We may share data with providers that help us host, operate and secure the Website, to the extent needed for those services and subject to confidentiality duties.

This Website is provided using Alfredo CRM infrastructure. In this context Alfredo acts as a processor or technical service provider, not as an independent controller of the contacts you send us through the Website.

We do not sell personal data. We only disclose it to third parties when:

• It is necessary to handle your request (for example the owner or a colleague, where justified);
• There is a legal obligation or an order from a competent authority;
• You have given consent for a specific disclosure.

We keep data only for as long as needed for the purposes for which it was collected.

• Inquiries — for as long as needed to handle the request and a reasonable follow-up period, unless a commercial relationship or a longer legal duty arises;
• Technical and security data — for the period strictly needed to operate the Website and investigate incidents;
• Cookies — for the periods indicated in the Cookie Policy and the consent banner.

When the period ends, data is erased or anonymised, unless retention is required by law.

Under the GDPR you may exercise the following rights, subject to the limits set by law:

• Access — confirmation that your data is processed and a copy of it;
• Rectification — correction of inaccurate or incomplete data;
• Erasure — deletion where applicable;
• Restriction — limitation of processing in certain cases;
• Objection — objection to processing based on legitimate interest;
• Portability — receipt of data in a structured format where processing is based on consent or contract and is carried out by automated means;
• Withdraw consent — where processing is based on consent, without affecting the lawfulness of prior processing.

You may also lodge a complaint with the Portuguese Data Protection Authority (cnpd.pt).

We use cookies that are strictly necessary for the Website to function. Other cookies (in particular analytics) are set only if you give consent.

You may manage or change your preferences at any time through the consent banner and the Cookie Policy, as well as in your browser settings.

Disabling essential cookies may prevent some Website features from working normally.

For questions about this document, contact us at geral@lusolar.pt or +351912345678.

This policy may be amended. The version in force is the one published on this page. Material changes will be communicated appropriately.